Hotel Policies


RATES & CANCELLATION POLICY


Rates quoted are subject to availability and alteration. All discounted rates and quoted offers may be subject to certain conditions such as minimum stay or numbers of people. There will also be an allocated number of rooms for sale at offers advertised however this can be changed at any time without notice.
A minimum of 48 hours’ notice is required should you wish to cancel your reservation. Failure to give this notice will result in the first night’s accommodation being charged in full.
Any booking fee or deposit that has been paid as part of the reservation process, is always non -refundable and non- transferable, no exceptions apply.
When booking online, it is important to go to the final stage of the online booking to get your total rate as children or additions are not calculated until the appropriate information is provided. Please note when making reservations that children will be sharing a bed.
All reservations and rates that are reserved by the customer at time of booking are non- transferable to any other offer that may be introduced at a later stage.

PRE AUTHORISATION POLICY


What is a pre-authorisation?
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.
How much is a pre-authorisation?
The amount that we pre-authorise will depend on the amount of nights that you stay.
When is the card pre-authorised?
All credit or debit cards provided upon booking are pre-authorised on check in.
Why is the credit card pre-authorised?
When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.
Who is responsible for the pre-authorisation procedure?
Fexco are responsible for the maintenance and management of the pre-authorisation process. Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted on www.fexco.com
When does the pre-authorisation get released from the credit card?
This varies dependent on your individual credit/debit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take up to 15 days to clear in your account.
The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 10 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.

SMOKING POLICY


All guest rooms and public spaces are 100% smoke free. A €150 cleaning fee will be charged to the guest who violates the smoking policy.

DAMAGE / THEFT DISPOSAL


You will be charged for any damage you make to Hotel property, including abuse of hotel linen, towels, carpet and furniture and theft or removal of hotel property. This charge will depend on the seriousness of the damage or theft. Any items taken from bedrooms will incur charges on your bill.

NOISE/DISTURBANCE POLICY


The hotel reserves the right to charge a noise disturbance fee if compensation is given to another guest due to noise. You may also be asked to leave the property immediately and no refund will be given.

ENTERTAINMENT POLICY


Dance Acts are subject to change without notice

INFORMATION


While every effort has been made to ensure the accuracy of the information provided, The Allingham Arms Hotel does not accept liability for any errors or omission and reserve the right to change information and descriptions of listed rooms, products, prices and services.
Furthermore the hosts are not responsible for incorrect or inaccurate entry of information, whether caused by Internet users or by any of the equipment, or programming associated with or made use of within the site or by any technical or human error which may occur in the processing of any information related to the site.